Refunds and purchase issues
Updated: September 18, 2026
Draft for preview. Operator details, contact information, retention periods and service terms will be confirmed before publication.
Start by checking the issuer on your receipt. Requesting a refund does not guarantee approval. Eligibility and timing depend on the payment channel, order details and applicable law.
1. Purchases billed by Apple
For an app or in-app purchase billed by Apple, sign in to Apple's Report a Problem website with the Apple Account used to pay. Apple reviews and processes these refund requests. roselle support cannot approve an Apple refund on Apple's behalf.
2. Website purchases
For orders paid through the website, submit a support ticket with the order number, amount, date and reason. We will check duplicate charges, failed delivery and other reported problems. Detailed refund conditions and processing times will be confirmed before publication.
3. Cancellation and deletion
Fixed-term coin-funded membership does not automatically renew. If you hold an Apple auto-renewable subscription, manage cancellation with Apple. Uninstalling the app or deleting your roselle account does not cancel an Apple subscription or submit a refund request.
4. After a refund
A confirmed refund may remove the corresponding coins or viewing benefits. Any adjustment should match the refunded order. Contact support if the adjustment appears incorrect.