Support center
Updated: September 18, 2026
Draft for preview. Operator details, contact information, retention periods and service terms will be confirmed before publication.
Get help with installation, playback, accounts, purchases and refunds. You can read this page without signing in.
1. Contact us
Service operator: To be confirmed.
Contact address: To be confirmed.
Support email: to be added before release. Signed-in users can submit a request through VIP & Assets → Support.
2. What to include
Include your account name, app version, device model, the time of the issue and steps to reproduce it. For purchases, include the order number and payment channel. Hide unrelated personal information in screenshots. Never send your password, verification code or full payment-card details.
3. Playback or access problems
Check your network, reopen the app and sign in to the account used for the purchase. Check the order status before trying another payment. If an order succeeded but access is still missing, submit a support request with the order number.
4. Privacy and account deletion
Read how to export data, clear viewing history or delete your account before making changes.