Account and data deletion
Updated: September 18, 2026
Draft for preview. Operator details, contact information, retention periods and service terms will be confirmed before publication.
Deleting your account is permanent. The request is processed asynchronously and can be resumed with the deletion receipt stored by the website or app.
1. Delete from the website
Sign in to the account you want to delete, open Profile → Personal data and privacy, select Delete account, acknowledge the effect on unused benefits, and confirm. You can export your data or clear viewing history without deleting the account. Opening this help page does not submit a deletion request.
2. What is deleted or retained
Deletion ends your account sessions and removes or de-identifies associated account information and activity. Records required for transactions, disputes, security or legal obligations may be retained for a limited period. Exact scope and retention periods will be confirmed in the published Privacy Policy.
3. Benefits, orders and refunds
Unused coins, fixed-term memberships, passes, vouchers and permanent unlocks end when deletion completes. Deletion does not automatically issue a refund and does not limit refund rights provided by law. Pending or late payment results may still be reconciled without reopening the account or granting benefits again.
4. Processing and receipt recovery
After acceptance, the current account is signed out immediately. You may close the page or app while processing continues. Return to Profile or Settings on the same device to query the saved receipt. Only an explicit completed response means the account has been deleted.
5. iOS instructions
In the iOS app, open Settings → Delete account, read the impact notice, acknowledge the effect on benefits, and confirm again. The app preserves the deletion receipt across relaunches. If you cannot access the receipt or account, contact support.